Privacy Policy

Privacy Policy

1. Privacy Policy

KOA Denko (S) PTE LTD (hereinafter referred to as "the Company") handles the personal information of customers, business partners, shareholders, investors, and others in accordance with the Act on the Protection of Personal Information (hereinafter referred to as "the Personal Information Protection Act"), other relevant laws and regulations, and guidelines published by the Personal Information Protection Commission and the competent authorities. The Company also complies with applicable laws in various countries and regions, internal regulations, and this policy, as outlined below.

(Handling of Personal Information)

  1. In this policy, "personal information" refers to information related to an individual that can identify a specific individual through details such as name, date of birth, or other descriptions, or information that includes an individual identification code (as defined in Article 2, Paragraph 2 of the Personal Information Protection Act). Information that alone does not identify a specific individual but can be combined with other information to identify a person will also be treated as "personal information" within the applicable scope.

    (Purpose of Use of Personal Information)

  2. Except where required by law, the Company will obtain personal information only after clearly specifying, notifying, or disclosing the purpose of its use. The Company will collect personal information to the necessary extent and manage the information carefully within the range of usage purposes. The Company will also strive to delete the personal information without delay once the purpose of use has been fulfilled. The purposes for which personal information is used by the Company are as follows:

    1) Personal Information of Customers and Business Partners

  3. Provision of the Company’s products and services, or related information
  4. Provision of support and maintenance services related to the Company's products and services
  5. Market research, product development, and service improvement related to the Company's products and services
  6. Planning and improvement of the websites managed by the Company
  7. Advertisement and sales promotion activities such as creating invitations for and operating exhibitions
  8. Provision of products and services, support, maintenance, or related information tailored to the interests of customers based on analysis of browsing history and inquiries to the Company, including exhibition invitations
  9. Management of entry and exit to the Company's facilities and equipment
  10. Responding to various inquiries
  11. Conducting and coordinating business discussions and meetings
  12. Business and transaction-related communications
  13. Execution of entrusted work
  14. Negotiation, conclusion, and execution of contracts, as well as handling payments and invoicing
  15. Compliance with laws and regulations
  16. Purposes explicitly stated at the time of personal information collection
  17. Other tasks related to the above items
  18.  

    2) Personal Information of Shareholders

  19. Management of shareholder data in accordance with various laws and regulations
  20. Exercising rights and fulfilling obligations based on relevant laws such as the Companies Act
  21. Implementation of various measures and provision of assistance to facilitate smooth relationships between shareholders and the Company
  22. Other tasks related to the above items
  23.  

    3) Personal Information for Recruitment

  24. Consideration and decision-making regarding recruitment conditions, employment, and responses to recruitment-related inquiries
  25. Implementation and coordination of internships
  26. Recruitment-related surveys
  27. Improvement of the Company’s recruitment activities
  28. Purposes explicitly stated at the time of personal information collection for recruitment and internships
  29. Other business related to the above items
  30.  

    In addition to the above purposes, the Company may statistically process and utilize information obtained from customers, business partners, shareholders, and job applicants. The Company may also provide such information to subsidiaries, affiliated companies, sales companies, or business partners. In such cases, the provided or utilized information will not include information that can identify individuals.

    (Acquisition of Personal Information)

  31. When acquiring personal information, the Company will clearly inform individuals of the items of personal information to be handled, the purpose of use, the contact point for inquiries, and will strive to obtain the consent of the individual. Sensitive personal information, such as race or beliefs, will not be obtained without consent unless permitted by law. When acquiring personal information from third parties, the Company will comply with any legal obligations regarding confirmation and record-keeping when third-party provision is involved.

    (Security Management Measures)

  32. The Company will strive to keep personal information (including information the Company intends to acquire) accurate, complete, and up-to-date within the scope of the intended purpose of use. The Company will implement necessary and appropriate security management measures according to the current technological standards to prevent unauthorized access, leakage, alteration, loss, or damage, and will make corrections as necessary.

    (Supervision of Entrusted Parties)

  33. The Company may outsource the handling of personal information to other group companies or third parties to the extent necessary for achieving the purpose of use. In such cases, the Company will implement appropriate security management measures based on internal regulations. In relation to outsourcing, the Company will ensure appropriate security management through contracts or other means. When outsourcing to a third party located abroad, the Company will comply with the legal obligation to create records, where applicable.

    (Disclosure and Provision of Personal Information to Third Parties)

  34. The Company will not disclose or provide personal information to third parties except in the following cases:
    1) With the consent of the individual
    2) When required by law
    3) When necessary for the protection of human life, body, or property, and obtaining consent is
      difficult
    4) When necessary for public health or the sound growth of children, and obtaining consent is
      difficult
    5) When cooperating with government agencies or local authorities, or a party entrusted by
      them, in carrying out legally mandated tasks and obtaining consent may impede the execution
      of those tasks
    6) When the third party is a research institution and the personal data is necessary for academic
      research purposes (including cases where a part of the purpose is academic research, except in
      cases where there is risk of unjustly infringing upon the rights and interests of individuals)
    7) When outsourcing business to a contractor within the necessary scope to achieve the purpose
      of use (the Company remains responsible for appropriate management)
    8) In case of business succession due to mergers or other reasons
    9) When engaging in joint use as specified in "8. Joint Use of Personal Information" (in such
      case, the Company will act as the responsible party and ensure appropriate management)

    (Joint Use of Personal Information)

  35. The Company may jointly use personal information with group companies to achieve the purposes outlined in "2. Purpose of Use of Personal Information." When sharing information with overseas group companies, the Company will ensure that the information will be shared only with those that meet the standards set by the Personal Information Protection Commission or have equivalent systems in place.

    1) Personal Information Items for Joint Use:
    Name, contact information (address, telephone number, fax number, email address, etc.), workplace information (company name, department, title), inquiries, requests, purchase information (purchase history, etc.), contract-related information

    2) Scope of Joint Users:
    The Company's group companies
    For a list of group companies, please refer to:
    https://www.koaglobal.com/corporate/offices?sc_lang=en

    3) Name, Address, and Representative of the Entity Responsible for Managing Jointly Used Personal Information:
    KOA Corporation
    14016 Oaza Naka-minowa, Minowa-machi, Kamiina-gun, Nagano
    Representative Director, President and CEO: Tadao Hanagata

    (Inquiries Regarding Personal Information)

  36. The Company will respond appropriately to requests from individuals or their representatives for disclosure, correction, suspension of use, or disclosure of third-party provision records (hereinafter referred to as “disclosure requests”), regarding the personal information the Company holds, based on the Personal Information Protection Act.
     Contact the inquiry desk below.
      General Affairs Center
      Phone: (+65)6339-5151
      Hours: 9:00-17:00

    (System Strengthening and Education)

  37. The Company will continuously strengthen and improve its internal systems, including the appointment of a chief personal information management officer, improvement of internal regulations, training of executives and employees, and conducting appropriate internal audits, along with regular reviews of this policy to ensure the proper handling of personal information and review this policy.

(Compliance with the California Consumer Privacy Act)

The Company will handle personal information of consumers residing in California in accordance with the California Consumer Privacy Act (CCPA), as follows:
1) "Personal information" refers to information that identifies or describes a specific consumer
  or household, either directly or indirectly, or information that can reasonably be linked to
  them.
2) The Company has not and does not plan to sell consumers' personal information.
3) The Company will not engage in discriminatory treatment of consumers for exercising their
  rights under the CCPA.
4) The Company will respond to disclosure or deletion requests regarding personal information
  from consumers residing in California, as described in "8. Inquiries Regarding Personal
  Information." Requests will generally be processed within 45 days of receipt.

2. Use of Cookies, Web Beacons, and IP Addresses

The Company may use cookies*1, web beacons*2, or IP addresses*3 on its website for the following purposes.

  1. To deliver information from our website and through e-mails to users.
  2. To enhance marketing activities for better services by utilizing the browsing history and survey results of users who have registered their personal information.
  3. To create statistical data on the usage of our website.
  4. To investigate the cause of a failure on our website.

Users can disable cookies and web beacons by adjusting the browser settings. However, in such cases, some of the previously mentioned purposes may not be achievable, resulting in limitations such as certain features of our site becoming unavailable.

(Note 1) Cookies refer to information sent by the server to the user's browser and stored
on the browser side, allowing for more efficient use of the website on subsequent visits by saving certain data from the website.

(Note 2) Web beacons refer to technologies used to obtain statistical information, such as connection dates and times, regarding access to specific web pages by utilizing cookies and similar methods.

(Note 3) IP address refers to a unique number that identifies a computer on a network.

3.Use of Access Analysis Tools for Service Improvement

KOA Corporation may use access analysis tools to collect statistical information about usage on our website to enhance services for the users. These access analysis tools collect access information to our website by utilizing cookies.